frequently asked questions

Physical Therapy FAQ

Here, you’ll find answers to the most commonly asked questions about WAC Physical Therapy. If you have further questions, please don’t hesitate to contact us!

Physical therapy at the WAC is offered as a self-pay service. We do not bill insurance, which allows us to focus fully on your care—without the delays, visit limits, or restrictions that often come with insurance.

Payment is due at the time of service and can be made using a credit card, check, HSA, or FSA. If you have out-of-network benefits and would like to seek reimbursement, your therapist can provide a superbill—a detailed receipt you can submit to your insurance provider.

Please note: it is your responsibility to check with your insurance company regarding your coverage and to submit the superbill if you choose to pursue reimbursement. Therapists do not verify benefits or submit claims on your behalf.

  • Direct access—no referral needed
  • One-on-one care for the full appointment
  • Flexible, personalized treatment plans
  • No insurance-imposed visit limits
  • A whole-person approach, not just a focus on your diagnosis

Physical Therapy is available at our Downtown and Menomonee Falls locations. Contact the clubs or fill out the Physical Therapy Inquiry form below to contact one of our therapists.

Yes. WAC Members receive a discounted rate for Physical Therapy.

Yes. Non-members are welcome to participate in WAC Physical Therapy at the non-member rate.

Yes. We offer one free 15-minute screening with a Physical Therapist.

If you need to cancel a WAC Physical Therapy session, please contact your therapist at least 24 hours in advance to avoid losing your session. If you cancel within 24 hours, or do not show up to your appointment, you will be charged for your session.

Have More Questions?

Contact our team to learn more about Physical Therapy at the WAC.

PHYSICAL THERAPY Inquiry