The WAC App is Moving to WAC+

Member Services

Member Services is often where members turn when they need extra help. As WAC+ becomes the new home for Group Fitness registrations and attendance, your role is key in supporting members who may have questions, need account setup assistance, or want reassurance. Your ability to troubleshoot, guide, and encourage will make the transition easier and create a positive member experience.

To help you prepare, we’ve put together step-by-step tutorials and practice homework so you can test your skills in the app before helping members.

Download on the App Store

Get it on Google Play

WAC+ How-To Guides

We’ve created step-by-step tutorials to help you feel comfortable using WAC+. From setting up accounts to managing class reservations and notifications, these guides walk you through everything you need to know.

Account & Access

Learn how to setup and access WAC+ accounts for both members and non-members.

How to Verify and Log In to a Member Account

For WAC Members

How to Create a Non-Member Account

For Non-Members

How to Change the Home Club

How to Check In to the Club using the App

How to Link a New Member in WAC+

How to Merge Accounts in WAC+

Class Registrations

Help members manage their Group Fitness registrations and attendance.

How to Register for Group Fitness Classes

How to View or Cancel Class Registrations

How to Mark Attendance (Check In) on Your Phone

How to Mark Attendance (Check In) at the Club Kiosk

How to Add/Remove a Participant or Send a Message

Communication & Messaging

Use WAC+ tools to connect with members and classes.

How to Manage WAC+ App Notifications

View In-App Messages

View In-App Notifications

Payments & Transactions

Support members with account purchases and history.

How to Review Orders and Transactions

Homework: Practice in WAC+

To get comfortable with WAC+ and the new processes, we’ve created a set of practice tasks for you to complete. These exercises will walk you through the most common actions you’ll use to support members (checking in, managing class registrations, adjusting account settings, and more). By completing them, you’ll gain the confidence and familiarity needed to guide members through the transition.

Top Navigation Bar

Check in at the club using the Barcode
Practice scanning and verifying family member barcodes (swiping left/right).
View possible messages
Locate and read in-app messages.
View possible notifications
Find and review app notifications.

Home

Change your home location
Update the account’s default club.

Account

Adjust notifications
Customize what notifications are received.
Turn on Geo-notifications and visit the club
Test location-based alerts. Can be turned off after testing if desired.
View transaction history
Review recent orders and purchases.

SCH Web Portal

Link a new member in WAC+
Walk through the process on how to link a new member.
Merge duplicate accounts in WAC+
Practice merging accounts.

Programs

Book a spot
Add yourself under “Manage Booking,” search for your name.
View booked classes from the Barcode page
See which classes are tied to the account.
Mark attendance from the Barcode page
Practice confirming attendance within 2 hours of class (in the club).
Mark attendance using the kiosk in the club
Practice kiosk check-in within 2 hours of class.
Cancel a booked class from the Barcode page
Walk through how to release a spot.
Use “Manage Booking” to register a member for a class
Add someone to a class list.
Use “Manage Booking” to delete a member from a class
Remove someone from a class list.
Message any class
Send a message to class participants.

What Else You Need to Know

Everything you need to know about the WAC App moving to WAC+ is right here. Expand the questions below to find your answers.

The transition will take place October 7–8, 2025.
Group Fitness goes live on WAC+ at 12:00pm on October 8.
You can download WAC+ anytime before then to get ready.

Already have WAC+? They’re all set. All they need to do is log in.
New to WAC+? Check out our guide to confirm and log in (members) or create a new account (non-members).

Starting at 1:00pm on October 7, the WAC App will no longer be available in the Apple App Store or Google Play.
Group Fitness classes will also stop appearing in the WAC App at that time.
To avoid confusion, we recommend removing the WAC App from your device on October 8 and using WAC+ moving forward.

Reservations made in the current WAC App (or MotionVibe Website) before 1:00pm on October 7 will be sent to instructors.
Want to attend a class on October 7–8 but didn’t register before then? Check at the Front Desk for availability. Team Members will have printed rosters.
Starting October 8 at 12:00pm, register for all Group Fitness classes through WAC+. (Registration opens one week before each class.)

No. Group Fitness Classes are included in all WAC memberships!

WAC+ also includes other programming (Premium Classes, Swim Lessons, Workshops, Pickleball) that may have fees, but Group Fitness remains free for members.

We know juggling multiple apps can be frustrating. Merging the WAC App into WAC+ makes things easier:

One less app to keep track of
Reservations and registrations all in one place
You have the ability to register for family members
Streamlined support for quicker help
Less downtime

Yes. To keep classes available to as many members as possible, members will need to Mark Attendance (formerly Check In).

Check out our guides to learn how to mark attendance on WAC+.

WAC+ App with image of Group Fitness

Get the WAC+ App

Download on the App Store

Get it on Google Play

Need help?

Contact your trainer or email [email protected] for help in setting up your WAC Training app.